Patient Access Representative
Ebensburg, PA Ebensburg, PA Full-time Full-time $16.
02 - $24.
18 an hour $16.
02 - $24.
18 an hour 23 hours ago 23 hours ago 23 hours ago Do you find yourself wanting to help others, but aren't sure how to turn your passion into a career? UPMC's Ebensburg Lab and Diagnostics office is seeking to hire a full time Patient Access Representative! The ideal candidate has a strong customer service background and has a desire to be empowered to ensure a positive experience during our patient's visit to UPMC.
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their co-payments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patients' demographics and insurance coverage information, and promoting an overall culture of service excellence.
This is a full-time Monday-Friday position, with daylight hours!
Responsibilities:
Verifies patient appointment time, physician they are scheduled to see and insurance to be billed; updates patient appointment status.
Work on Wait/Rescheduling lists for providers and resources and schedules patients accordingly.
Carries out alternative workflows during system(s) downtime.
Follow all workflows related to your department.
Work Charge work queues.
Collect copays.
Enter all payments into UPAY and print receipts for all monies collected.
Balance following policy at end of each day.
Check for any special type appointment and obtain any eligibility requirements needed.
Registers incoming new/established patients by verifying or entering current demographic/insurance information into the computer system.
Obtain the required signatures on paperwork.
Communicate effectively with patient to understand their AVS.
Answers telephones, directs and handle calls as needed.
Work with patients on utilization of Welcome Kiosks.
Work Encounters without Charges report.
Assists patients with questions about insurance and UPMC/BMA policies.
Maintains & troubleshoot problems that arise with computers, printers, scanners, label printers and Welcome Kiosks.
Reports malfunctioning equipment by ticket submission.
Schedules future appointments for BMA Providers or Resources via telephone and/or in person from AVS, pools or staff messages.
High School Degree or equivalent is required.
Graduate of an accredited Medical Secretarial School preferred.
Minimum of six months related experience and/or training; or equivalent combination of education and experience preferred Basic Computer Knowledge and experience; Medical Terminology; Ability to add, subtract, multiply and divide:
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form; Must have the ability to effectively communicate information to patients and physicians in one-on-one situations.
Licensure, Certifications, and Clearances:
Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran.
Estimated Salary: $20 to $28 per hour based on qualifications.
02 - $24.
18 an hour $16.
02 - $24.
18 an hour 23 hours ago 23 hours ago 23 hours ago Do you find yourself wanting to help others, but aren't sure how to turn your passion into a career? UPMC's Ebensburg Lab and Diagnostics office is seeking to hire a full time Patient Access Representative! The ideal candidate has a strong customer service background and has a desire to be empowered to ensure a positive experience during our patient's visit to UPMC.
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their co-payments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patients' demographics and insurance coverage information, and promoting an overall culture of service excellence.
This is a full-time Monday-Friday position, with daylight hours!
Responsibilities:
Verifies patient appointment time, physician they are scheduled to see and insurance to be billed; updates patient appointment status.
Work on Wait/Rescheduling lists for providers and resources and schedules patients accordingly.
Carries out alternative workflows during system(s) downtime.
Follow all workflows related to your department.
Work Charge work queues.
Collect copays.
Enter all payments into UPAY and print receipts for all monies collected.
Balance following policy at end of each day.
Check for any special type appointment and obtain any eligibility requirements needed.
Registers incoming new/established patients by verifying or entering current demographic/insurance information into the computer system.
Obtain the required signatures on paperwork.
Communicate effectively with patient to understand their AVS.
Answers telephones, directs and handle calls as needed.
Work with patients on utilization of Welcome Kiosks.
Work Encounters without Charges report.
Assists patients with questions about insurance and UPMC/BMA policies.
Maintains & troubleshoot problems that arise with computers, printers, scanners, label printers and Welcome Kiosks.
Reports malfunctioning equipment by ticket submission.
Schedules future appointments for BMA Providers or Resources via telephone and/or in person from AVS, pools or staff messages.
High School Degree or equivalent is required.
Graduate of an accredited Medical Secretarial School preferred.
Minimum of six months related experience and/or training; or equivalent combination of education and experience preferred Basic Computer Knowledge and experience; Medical Terminology; Ability to add, subtract, multiply and divide:
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form; Must have the ability to effectively communicate information to patients and physicians in one-on-one situations.
Licensure, Certifications, and Clearances:
Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran.
Estimated Salary: $20 to $28 per hour based on qualifications.
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